Frequently Asked Questions

How do I install Impulse Offers?

Install Impulse Offers directly from the Shopify App Store. Once installed, the app appears in your Shopify admin under Apps. There is no manual installation or theme editing required — the checkout offer display is handled entirely by Shopify's Checkout Extensions, which activate automatically.

How do I create my first offer?

From your Shopify admin, open Impulse Offers and click "Create Offer." Fill in the offer title, select a product variant from your store, set the price, and optionally add a description. Click Save, then toggle the offer to Active. Your offer will appear in the checkout for all customers immediately.

Where do offers appear to customers?

Offers appear directly in the Shopify checkout flow, before the customer completes payment. They are displayed using Shopify's native Checkout UI Extensions — this means they are theme-agnostic, secure, and load instantly without any impact on your storefront speed.

How do customers add an offer to their order?

Customers see the offer during checkout and can add it to their cart with a single click. There are no page redirects or additional steps — the item is added inline and the order total updates immediately.

How do I add the Impulse Offers block to my checkout page?

After installing Impulse Offers, you need to add the offer block to your checkout layout using Shopify's Checkout Editor. Go to your Shopify admin → Settings → Checkout → Customize. In the checkout editor, click "Add block" and select the Impulse Offers block. You can place it wherever you want in the checkout flow — for example, after the cart line items, before the payment button, or in a custom position.

Can I control where offers appear in the checkout?

Yes. The Shopify Checkout Editor gives you full control over placement. You can drag the Impulse Offers block to different positions within the checkout layout. Common placements include: after the cart line list (so customers see offers alongside their items), before the checkout actions/payment button, or as a standalone block in any section of the checkout page.

Do I need Shopify Plus to use Impulse Offers?

Yes. Impulse Offers requires a Shopify Plus plan. Checkout UI Extensions and the Checkout Editor — which Impulse Offers uses to display offers — are only available on Shopify Plus. Stores on Basic, Shopify, or Advanced plans do not have access to checkout customization and cannot use Impulse Offers.

What if I don't see the Impulse Offers block in the Checkout Editor?

Make sure the app is installed and that you have deployed the latest version of the app extensions. In the Checkout Editor (Settings → Checkout → Customize), click "Add block" and look for "Impulse Offers" in the list. If it doesn't appear, try refreshing the page or reinstalling the app. The block will only appear for Shopify Plus stores.

How many offers can I create?

There is no limit on the number of offers you can create. Create as many as you need for your store.

Can I reorder my offers?

Yes. In the Impulse Offers dashboard, drag and drop offers to set their display priority. The order you set determines the order customers see them in checkout.

Can I enable and disable offers without deleting them?

Yes. Each offer has an Active/Inactive toggle. Inactive offers are hidden from the checkout but remain saved in your dashboard so you can reactivate them at any time.

What product information can I customize for each offer?

You can set the offer title, description, price, and select any product variant from your Shopify catalog. The product image is pulled automatically from your Shopify product data.

How do I see how my offers are performing?

The Impulse Offers dashboard includes a built-in analytics section. You can see total offer adds, revenue generated, and per-offer performance metrics. Analytics data is updated in near real-time.

What metrics are tracked?

Impulse Offers tracks offer add-to-cart events and the revenue generated by each offer. These metrics appear on both the main dashboard (as summary cards) and alongside each individual offer in the offer list.

How much does Impulse Offers cost?

Impulse Offers is $5 per 30 days. New installations include a 7-day introductory period at no charge. If you cancel before the introductory period ends, you will not be charged.

How is billing handled?

All billing is processed through Shopify's Billing API. Charges appear on your regular Shopify invoice. Impulse Offers never directly handles your payment information.

Can I cancel at any time?

Yes. Cancel anytime from your Shopify admin under Apps. There are no cancellation fees. If you cancel during the introductory period, you will not be charged.

Are refunds available?

Full refunds are available within 24 hours of your first charge. After 24 hours, no refunds are available. Contact us via our contact page to request a refund.

Do I need to edit my theme code?

No. Impulse Offers uses Shopify's Checkout UI Extensions, which are completely separate from your theme. There is no JavaScript injection, no theme.liquid editing, and no impact on your storefront performance. This is a major improvement over the legacy version of the app.

Does this work with all Shopify themes?

Yes. Because Impulse Offers uses Checkout Extensions (not theme scripts), it works with every Shopify theme — including custom themes and headless storefronts. The offer display is rendered by Shopify's checkout system, not your theme.

What Shopify plan do I need?

Impulse Offers requires Shopify Plus. Checkout UI Extensions and the Checkout Editor are exclusive to Shopify Plus — stores on Basic, Shopify, or Advanced plans cannot customize their checkout and cannot use Impulse Offers.

How do I get help?

Use our contact form to reach the support team. We typically respond within 1 business day. You can report bugs, request features, or ask billing questions.

Contact us →

I used the old version of Impulse Offers. What changed?

The app has been completely rebuilt from the ground up using modern Shopify technology. The old version used ScriptTag injection (editing theme.liquid), which Shopify has deprecated. The new version uses Checkout UI Extensions — no theme editing, better performance, built-in analytics, and a modern dashboard. If you had the old version installed, you can install the new version and set up your offers fresh.